DOA and Guarantee
GeoReef LLC will guarantee our coral to arrive alive and extend our guarantee for 12 additional hours from delivery. If you receive a coral that is dead, please take a clear, legible photo of the coral immediately. Please do not take the photo under blue or actinic lighting. Guarantee is contingent upon time of delivery and acceptance. Shipments left on door steps or signed by adjacent residents or businesses will not be eligible for replacement.
Note: Buyer is responsible for shipping costs on replacements for corals that arrive alive. No credit will be given toward shipping charges unless coral is dead upon arrival under normal shipping conditions.
Replacement will be of equal size of the exact coral purchased. If we are unable to replace with the same piece, a credit toward another item will be given. This will be at our discretion.
Beyond the 12 hour period, should you experience issues and/or death of the coral, contact us and we will do our best to work with you in order to keep you happy as a customer.
We will not be responsible for orders that are mishandled, lost, or delayed by the carrier but as previously mentioned, will do our best to work with you.